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Yac Call Manager
Business Plus
Recommended if you need advanced inbound call management.
Business Plus is our advanced Call Manager package and includes all high-end call management functionality to maximise business efficiency. Ideal for busy medium sized enterprises, call centres and help desks, some of the fantastic features include:
- Voice Forms - can be used to automate detail taking for day-to-day enquiries like brochure requests or bill reprints. The recorded details are then forwarded in an audio file via an email message for support staff to action at a later time, thus allowing prioritisation of more important calls or tasks.
- Queue Position Announcement - callers who are in queue are informed of their position in the queue at regular intervals.
- Agent Group – Advanced Options - the timers for each group can be customised individually.
- Application Builder - we can work closely with you to build a comprehensive, customised call management solution, unique to your business.
Call Manager Plus - Features |
|---|
| Only £100 / €150 per month |
| Voice Forms |
| Queue Position Announcement |
| Agent Group - Advanced Options |
If you wish to compare the functionality of all Call Manager products, or find out what particular features mean, please view the feature matrix ».
For full details of pricing and rates, please view the pricing page ».