Incoming calls are crucial to your business. You can't afford to have calls unanswered, cut off, or directed to the wrong person. Today's consumers have very high expectations of customer service and being able to reach who they want with the minimum of delay. So your business needs to ensure the very best customer interaction from day one, with all incoming calls.
Yac's solutions help you to efficiently and cost-effectively manage all your incoming calls: including re-direction, customer greeting, call queuing / call waiting and routing every call to the right person first time. Our solutions are set-up and managed over the internet and so don't require you to install or manage any hardware or software.
Call Manager Features |
| Standard package only £39.95 per month |
Welcome Menu 
Offers callers a series of menu options to choose from when they first connect to your number. E.g. Thank you for calling ABC Ltd., press 1 for Sales, 2 for Support or 3 for Finance. Upon pressing a specific menu option on their telephone keypad, calls are routed to the appropriate department. This is also known as IVR (Interactive Voice Response).
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| Customizable greetings
This includes the Welcome Greeting played on connecting the caller to your number, In-queue and Messaging Greetings.
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| Call Routing Scheduler
Enables you to pre-set where your calls are routed to, depending on the time of day or day of the week. For example, during business hours or outside of business hours, lunch breaks or meeting times.
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| Out of hours setup
The ability to apply a different call treatment for when your business is closed. Some of the call treatments that can be applied include an out of hours announcement and the ability to take a message.
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| Temporary period setup
This enables you to configure in advance temporary periods of any duration and the treatment that callers will receive during these periods e.g. Bank Holidays. After the temporary period has passed, your system will automatically revert to your standard call treatment without the need for you to reconfigure your system.
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| Advanced call handling options
Enables you to customise on an agent/ hunt group level
1. Maximum Queue Time
2. Call Distribution Type
3. First and Second On-Hold Timers
4. Music in Queue.
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| Unlimited redirection numbers
The number of telephone locations that calls can be routed to.
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| National, International and mobile redirection
An additional pence per minute rate applies for mobile and international redirection. A charge also applies to redirection to landlines if you choose an 020 service number. Refer to the pricing page for further information.
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| Call supervision
An announcement is played to the receiver of the call prior to the call being connected. This is useful when you have the same staff answering different types of calls. It enables them to greet the caller with the appropriate greeting and prepare for the caller's query.
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| Call Distribution
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| Auto Q&A
Enables you to pre-record a series of questions that are played back to your callers. The callers are given the opportunity to answer after each question and the answers are recorded and sent to the appropriate email address assigned in the Q&A. This feature is useful for automating taking repetitve information over the telephone e.g. orders or a competition line.
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| Mailbox
The ability to take a message and send it as an audio file to a specified email address.
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| Customizable outdial timer
The ability to specify the length of time for which each of the telephone numbers in an agent group will be called for before hunting to the next available number in the agent group.
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| Music on hold & In Queue music
The ability to play callers music if they are on hold or queuing for their call to be answered.
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| Queue Position announcement & Timer
If all lines are busy and callers are queuing, they will periodically hear an announcement informing them of their position in the queue.
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| Call Supervision
An announcement is played to the receiver of the call prior to the call being connected. This is useful when you have the same staff answering different types of calls. It enables them to greet the caller with the appropriate greeting and prepare for the caller's query.
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| Historical call reports
The Caller Report shows the number of calls received for a particular date, their CLI if available, date and time of call and status of the call. Historical Reports include the Caller Report as well as an Hourly Performance Report, Agent Report and Daily Call Report. These reports enable you to assess and monitor staffing levels required for your business and customer service response times.
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| Announcement
The ability to play an announcement to your caller.
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| Transfer & on hold
Calls can be transferred internally and externally. Callers can also be placed on hold. While on hold the option of playing music to the caller is available.
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For full details of pricing and rates, please
view the pricing page ».
