| Suitable For |
Individuals or companies with 1-2 people |
Start-ups or Small Businesses |
Start-ups or small businesses who need advanced management of inbound calls |
Businesses who need advanced management of inbound calls |
|
Service Number
0870- UK National Rate Number
0845 - UK Local Rate Number
0207 / 0203 - London Area Numbers
0800 - Freephone Number
For a Freephone 0800 Number please contact our Customer Service Team on +44 (0)870 1 99 88 77 (Mon - Fri 9am - 5.30pm) for further information.
Service Number What's this?
|
0870 / 0845 / 0871 / 0207 / 0203 |
0870 / 0845 / 0871 / 0207 / 0203 / 0800 |
0870 / 0845 / 0871 / 0207 / 0203 / 0800 |
0870 / 0845 / 0871 / 0207 / 0203 / 0800 |
|
Gold Service Number
The ability to choose a memorable service number. A Charge of £250 / €375 applies. Please contact our Customer Service Team on +44 (0)870 1 99 88 77 (Mon - Fri 9am - 5.30pm) for further information.
Gold Service Number What's this?
|
No |
Yes |
Yes |
Yes |
|
Redirect To
An additional pence per minute rate applies for mobile and international redirection. A charge also applies to redirection to landlines if you choose an 020 service number. Refer to the pricing page for further information.
Redirect To What's this?
|
Landline, Mobile & International |
Landline, Mobile & International |
Landline, Mobile & International |
Landline, Mobile & International |
|
Number of Redirects
The number of telephone locations that calls can be routed to.
Number of Redirects What's this?
|
5 |
unlimited |
unlimited |
unlimited |
Call Distribution Types
The order in which calls are routed within a agent/hunt group can be:
- Linear - all calls will go to the first agent in the agent group first and only go on to the next agent upon busy or no answer.
- Round Robin - first call will go to the first agent, second call will go to the second agent etc.
- Random - calls will be randomly and evenly dispersed to all agents within each agent group
Call Distribution Types What's this?
|
Linear |
All |
All |
All |
|
Customisable Greetings
This includes the Welcome Greeting played on connecting the caller to your number, In-queue and Messaging Greetings.
Customisable Greetings What's this?
|
Yes |
Yes |
Yes |
Yes |
|
Customisable Outdial Timer
The ability to specify the length of time for which each of the telephone numbers in an agent group will be called for before hunting to the next available number in the agent group.
Customisable Outdial Timer What's this?
|
Yes |
Yes |
Yes |
Yes |
|
Customisable Queuing Timer
The timer which controls the maximum length of time that your numbers will be called for before giving the caller the option to leave a message, playing an announcement or ending the call.
Customisable Queuing Timer What's this?
|
Yes |
Yes |
Yes |
Yes |
|
Mailbox
The ability to take a message and send it as an audio file to a specified email address.
Mailbox What's this?
|
Yes |
Yes |
Yes |
Yes |
|
In Queue Music
The ability to play callers music if they are queuing for their call to be answered.
In Queue Music What's this?
|
No |
Yes |
Yes |
Yes |
|
Announcement
The ability to play an announcement to your caller.
Announcement What's this?
|
No |
Yes |
Yes |
Yes |
|
Call Routing Scheduler
Enables you to pre-set where your calls are routed to, depending on the time of day or day of the week. For example, during business hours or outside of business hours, lunch breaks or meeting times.
Call Routing Scheduler What's this?
|
No |
Yes |
Yes |
Yes |
|
Out of Hours Setup
The ability to apply a different call treatment for when your business is closed. Some of the call treatments that can be applied include an out of hours announcement and the ability to take a message.
Out of Hours Setup What's this?
|
No |
Yes |
Yes |
Yes |
|
Temporary Period Setup
This enables you to configure in advance temporary periods of any duration and the treatment that callers will receive during these periods e.g. Bank Holidays. After the temporary period has passed, your system will automatically revert to your standard call treatment without the need for you to reconfigure your system.
Temporary Period Setup What's this?
|
No |
Yes |
Yes |
Yes |
|
Leave Message Key
While queuing this feature will enable the caller to press a key and leave a message at any time rather than queuing and waiting for their call to be answered.
Leave Message Key What's this?
|
No |
Yes |
Yes |
Yes |
|
CLID (Caller Line Identification) Option
This options determines the Calling Line Identification (caller's number) that will appear on the agent telephone if the telephone has a display. If this option is set to DEFAULT, the CLI of the caller (if available) will be shown on the display. If this option is set to SERVICE NUMBER, the service number will be displayed.
CLID (Caller Line Identification) Option What's this?
|
No |
Yes |
Yes |
Yes |
|
Transfer / On Hold
Calls can be transferred internally and externally. Callers can also be placed on hold. While on hold the option of playing music to the caller is available.
Transfer / On Hold What's this?
|
No |
Yes |
Yes |
Yes |
|
Music On Hold
Music can be played to the caller while they are on hold.
Music On Hold What's this?
|
No |
Yes |
Yes |
Yes |
|
Reports
The Caller Report shows the number of calls received for a particular date, their CLI if available, date and time of call and status of the call. Historical Reports include the Caller Report as well as an Hourly Performance Report, Agent Report and Daily Call Report. These reports enable you to assess and monitor staffing levels required for your business and customer service response times.
Reports What's this?
|
Caller Report |
Caller Report |
All Historical Reports |
All Historical Reports |
|
Queue Position Announcement
If all lines are busy and callers are queuing, they will periodically hear an announcement informing them of their position in the queue.
Queue Position Announcement What's this?
|
No |
No |
Optional Extra - £10 / €15 per month |
Yes |
|
Queue Position Announcement Timer
Enables you to customise the frequency with which the queue position announcement will be played to the caller waiting in the queue.
Queue Position Announcement Timer What's this?
|
No |
No |
Optional |
Yes |
|
Auto Q&A
Enables you to pre-record a series of questions that are played back to your callers. The callers are given the opportunity to answer after each question and the answers are recorded and sent to the appropriate email address assigned in the Q&A. This feature is useful for automating taking repetitve information over the telephone e.g. orders or a competition line.
Auto Q&A What's this?
|
No |
Optional Extra - £20 / €30 per month |
Optional Extra - £20 / €30 per month |
Yes |
|
Welcome Menu
Offers callers a series of menu options to choose from when they first connect to your number. E.g. Thank you for calling ABC Ltd., press 1 for Sales, 2 for Support or 3 for Finance. Upon pressing a specific menu option on their telephone keypad, calls are routed to the appropriate department. This is also known as IVR (Interactive Voice Response).
Welcome Menu What's this?
|
No |
Optional Extra - £20 / €30 per month |
Yes |
Yes |
|
Call Supervision
An announcement is played to the receiver of the call prior to the call being connected. This is useful when you have the same staff answering different types of calls. It enables them to greet the caller with the appropriate greeting and prepare for the caller's query.
Call Supervision What's this?
|
No |
Optional Extra - £10 / €15 per month |
Yes |
Yes |
|
Application Builder
Advanced feature that enables you to build an application routing plan providing multiple layers of menu options.
Application Builder What's this?
|
No |
No |
No |
Yes |
|
Telephone Group - Advanced Options
Enables you to customise on an agent/ hunt group level 1. Maximum Queue Time, 2. Call Distribution Type, 3. First and Second On-Hold Timers, 4. Music in Queue.
Telephone Group - Advanced Options What's this?
|
No |
No |
No |
Yes |
| Free Trial Available |
Yes - 30 day free trial |
No |
No |
No |
| Pricing |
£10 / €15 per month |
£20 / €30 per month |
£35 / €53 per month |
£100 / €150 per month |